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Food Service Direct
How will my items be shipped?
Where do you ship?
How do you ship refrigerated and frozen products?
How long will my order take to ship?
How much does shipping cost?
Cancellation & Returns
How are refunds issued?
Where do I send return items?
What is your return policy?
Can I cancel my order?
HACCP Certificate of Compliance
How to View and Redeem Store Credit
How can I get in touch?
What payment methods do you accept?
Finding an Item
Partnership in Sourcing
Can't find what you're looking for?
Where did my non-food items go?
When will my card be charged?
Finding an Invoice / Receipt.
Partner Store Customer Service Information
How do I add or change an address?
How do I sign in to my account?
How do I register on your website?
An Important Note Regarding COVID-19