Food Service Direct Help Center

Payments & Refunds

• I forgot to enter my promo code during checkout, what can I do?
• What payment methods do you accept?
• How to View and Redeem Store Credit
• How are refunds issued?

Orders

• How can I track my order?
• Help! There is a problem with my order
• Can I cancel my order?
• How do I check my order status?
• Quality Guarantee

Ordering

• Is there a membership fee or minimum order?
• Where do I apply a Promo Code to my order?
• How do I place an order?
• How can I get in touch?

Returns

• What is your return policy?
• Where do I send return items?

Finding an Item

• Can I request a sample?
• Partnership in Sourcing
• Can't find what you're looking for?
• Where did my non-food items go?

Shipping & Delivery

• Where do you ship?
• How will my items be shipped?
• How long will my order take to ship?
• How much does shipping cost?

Account Information

• How do I register on your website?
• How do I sign in to my account?
• When will my card be charged?
• Finding an Invoice / Receipt.
• Partner Store Customer Service Information
• What do I do if I forgot my password?

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Announcements

• An Important Note Regarding COVID-19