Food Service Direct Help Center

Ordering

• How can I track my order?
• Where do I apply a Promo Code to my order?
• How do I place an order?
• What payment methods do you accept?
• How to View and Redeem Store Credit
• How do I check my order status?

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Cancellation & Returns

• Help! There is a problem with my order
• Can I cancel my order?
• What is your return policy?
• Where do I send return items?
• How are refunds issued?
• Quality Guarantee

Finding an Item

• Partnership in Sourcing
• Can't find what you're looking for?
• Where did my non-food items go?

Shipping

• Where do you ship?
• How will my items be shipped?
• How long will my order take to ship?
• How much does shipping cost?

Account Information

• How do I register on your website?
• How do I sign in to my account?
• When will my card be charged?
• Finding an Invoice / Receipt.
• Partner Store Customer Service Information
• What do I do if I forgot my password?

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Announcements

• Important Ordering and Shipping Information for December 2020
• An Important Note Regarding COVID-19